Orders & Shipping
Latest Corona Virus (COVID-19) Information
We deliver to the following countries with FedEx, DHL and UPs:
Americas: United States, Canada
Europe: United Kingdom, Germany, Italy, Spain, Switzerland, Luxembourg, Netherlands, Sweden, Finland, Ireland, Poland, Denmark, Turkey
Asia: Hong Kong, Taiwan, Korea, Singapore, Malaysia, Thailand, Indonesia, Sri Lanka, Vietnam, Philippines
Oceania: Australia, New Zealand
Middle East: United Arab Emirates, Kuwait, Lebanon, Qatar
All shipments require a signature upon delivery. For shipping to Japan, please shop at Japanese Online Store.All shipments require a signature upon delivery. For shipping to Japan, please shop at Japanese Online Store.
Will I need to pay taxes and duties?
We cover ALL SHIPPING COST and CUSTOM TAX for you on all orders over US$300.
For orders under US$300, flat rate shipping fee US$30 will apply.
Estimated shipping Time
Delivery within 3-7 days.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Hirotaka cannot take responsibility for customs clearance delays or failed payment approval.
In stock: Once your order is confirmed, we will dispatch your order within 3 business days. We will keep you updated with tracking information and an estimated delivery date.
Out of stock or Made to order: You can still purchase it in this state, be sure to note the estimated shipping date on each product page.
If you're ordering multiple pieces and the status and shipping date of each are different, your orders will ship as they all become available.
How do you pack my order?
Our packaging box is included with all purchases for no additional cost. Without any instructions for multiple boxes or gift wrapping specified in order note at checkout, we will pack multiple pieces in one box.
For more information, please check Orders & Shipping or contact us.